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Notice of Privacy Policy Disclosure
Protecting Member Privacy
Family First
Federal Credit Union is committed to making available the finest financial
products and services that will enable you to meet your financial needs
and reach your financial goals. You can be confident that your financial
privacy is a top priority of this credit union. We are required by law to
provide you with this privacy notice that explains how we collect, use and
safeguard your personal financial information. If you have any questions,
please contact a Member Service Representative at (585) 586-8225 or (800)
356-1101.
Information We Collect and Disclose About
You
Family First Federal Credit Union collects nonpublic
information about you to help us serve your financial needs, provide
member service, offer new products and services and fulfill legal and
regulatory requirements. We collect information from the following
sources:
- Information we receive from you on membership and loan applications
and other forms;
- Information about your transactions with us or others;
- Information we receive from a consumer-reporting agency.
We strive to keep our records of your
information accurate, and we will respond promptly when we learn of the
need for corrections. If you see any inaccuracy in your statements or in
any other communications from us, please notify us as soon as possible.If
you terminate your membership with Family First Federal Credit Union , we
will not share information we have collected about you, except as required
by law.
How We Protect Your Information
We
restrict access to nonpublic personal information about you to those
employees who have a specific business reason to use your data. Our
employees are trained to appreciate the importance of maintaining
confidentiality and member privacy and those who violate our internal
policies will be subject to discipline. We maintain physical, electronic,
and procedural safeguards that comply with federal regulations to protect
your nonpublic personal information.
Use and Sharing of
Information
We may share all of the information we collect, as
described above to companies that perform marketing services on our behalf
or to other financial institutions with whom we have joint marketing
agreements. A joint marketing agreement is a written contractual agreement
with one or more financial institutions to jointly offer, endorse or
sponsor a financial product or service. Examples of financial institutions
may include, but are not limited to credit unions and insurance
companies.
What Members Can Do To Help
Family
First Federal Credit Union is committed to protecting the privacy of its
members. You can help by following these simple guidelines:
- Protect your account numbers, card numbers, PINs
(personal identification numbers) and passwords. Never keep your PIN
with your debit or credit card which can provide free access to your
accounts if your card is lost or stolen.
- Over the Internet, encryption scrambles your
transmissions. To provide the highest degree of encryption we highly
recommend that you obtain the most current browser available.
- Use caution when disclosing your account number, social
security number, etc. to other persons. If someone calls you, explains
the call is on behalf of the credit union and asks for your account
number, you should beware. Official credit union staff will have access
to your information and will not need to ask for it.
- Keep your information current. It is important that we
have current information on how to reach you. If we detect potentially
fraudulent or unauthorized activity or use of an account, we will
attempt to contact you immediately. If your address or phone number
changes, please let us know.
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